I was at the doctor’s office today,
and a man in a pilot’s uniform was sitting next to me. He was an elderly
gentleman, hearty and strong looking, with a tanned, handsome face. I struck up
a conversation with him, and despite his shy and quiet demeanor, there was a
kindly something to his face that betokened a life practiced in patience and
kindheartedness.
He turned
out to be a co-pilot, and I asked him if he liked his job. He almost smiled,
but didn’t as he reflected. “I like flying.” He answered cautiously, “I’ve
always liked flying. But it’s different now than it used to be.” He seemed like
he would retreat back into his phone, but I was intrigued, and wouldn’t let
him.
I pursued my questioning, “How is
it different?”
“Just, the attitude towards it, I
suppose.”
“More impersonal, maybe?”
“Yes, maybe. All about the bottom
line now. And, it used to be special for people when they flew. They got
dressed up for it. Now it’s – flipflops.” He said that word like it was a
terror rearing its head from the depths of the Inferno. My sympathetic heart
quickened and went out to him. He finished by saying, “I still love flying, but
the people are different. They treat the pilots differently: more carelessly;
so that’s not as enjoyable anymore.”
Nowadays, the attitude toward
flying, toward taxiing, toward grocery store clerks, is one of commodity. We
have done away with social structures and the result is that everyone is
simultaneously elite and a slave. When we are behind the counter, being served,
we treat the server like a commodity – a machine. And when we are on the other
side, we are treated the same.
Here is a man who soars to the
clouds, revels in the wonder and un-owned freedom of the sky, and is a slave in
his own cockpit. A slave to attitude, dress, customs – a slave to the lack of
civility that mankind deigns to bestow upon him. And he loves people: I could
tell. He wants to share the joy of climbing to the blue-white heights with
sympathetic, beating hearts! and instead, he is treated with cold indifference
and confronted with pajamas, and yoga pants, and ‘flip-flops’. Exupery would
deeply pity him.
How can we guard against this? How
can we learn to treat each member of humanity with grace, dignity, and respect?
This man does not pass many words with his passengers – not now, and probably
not even much in the past. But he has still noticed a difference of attitude:
he specified it as “dress”. People used to get dressed up to fly. Think about
that! To don one’s fine, smart clothes and meet the world with dignity and
poise. It’s not asking much, really. Just a tasteful, classy outfit, and other
people around you see that you are serious about life, fun, and business –
instead of constantly ready to fall asleep all the time. Yet your clothes do
not simply reflect you, but the
activity you are engaged in. When we garden, we wear appropriate attire; when
we go on a first date, we dress accordingly. When we fly wearing only
sweatpants and an overlarge sweater, we are indicating that flying is just a
sloppy business, and the pilots and flight attendants are insignificant
commodities shuttling us to our destinations. Not even decent English lords
treated their chauffeurs thusly!
So please, next time you get
dressed in the morning, think about what you are saying: about yourself, your
activities for the day, and the people with whom you will be.
It matters.